purelycove Terms of Service

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Welcome to purelycove. These Terms of Service ("Terms") set out the conditions that apply when you visit purelycove's website, use our mobile platform, purchase our products, or interact with our customer service team. By browsing our platform or completing a purchase, you accept these Terms as binding upon you.

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1. Acceptance of Terms

When you access or use any service offered by purelycove, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with all laws and regulations that apply to you. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be at least 18 years of age or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, non-commercial purposes. The following actions are not permitted:
  • Submitting fraudulent transactions or placing orders in bad faith;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our consent;
  • Attempting to breach site security, data infrastructure, or other users' accounts;
  • Reselling purelycove products for commercial purposes without our express written authorization.
• Account Security: You bear responsibility for safeguarding the confidentiality of your account credentials and for every activity carried out through your account.

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3. Product Information, Pricing & Availability

• Accuracy: We strive to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies may occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical error occurs, purelycove may correct the mistake and amend or cancel any affected orders prior to dispatch, returning the full amount charged to you.
• Perishable Goods: Fresh or perishable items may naturally show slight variations in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully examine product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a violation of these Terms.
• Payment Processing: All payment transactions are protected with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on purelycove's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to purelycove and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, purelycove will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising from or relating to these Terms or your purchase must first be submitted to purelycove's support team for informal resolution.

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9. Changes to These Terms

purelycove may update or modify these Terms at any time. Material changes will be communicated by posting the revised terms on our website. Your continued use of our website or services after any updates constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: purelycove
• Customer Support Email: [email protected]
• Customer Support Phone: 12149340117
• Physical Business Address: 1223 MCMILLEN DR, CEDAR HILL, TX 75104, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST